System Availability

InPort defines two availability targets: High and Low.

Target	Availability	Period
High	99% / month	Monday-Friday (except Fed holidays), 6 am to 11 pm (EST)
Low	80% / month	Monday-Friday, 11 pm to 6 am (EST) Saturday-Sunday, and Fed holidays, All Day (EST)

Target

Availability

Period

High

99% / month

Monday-Friday (except Fed holidays), 6 am to 11 pm (EST)

Low

80% / month

Monday-Friday, 11 pm to 6 am (EST)
Saturday-Sunday, and Fed holidays, All Day (EST)

Scheduled Outages

InPort will periodically need to shut down for applications or systems upgrades. InPort users will be given 48 hours notice for these outages.

InPort Support will try to schedule the downtime during one of two maintenance windows whenever possible. The maintenance windows are:

InPort shuts down for backups every other Saturday. InPort goes down on Saturday at 4:00am (EST) and starts up by 4:30am (EST).