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Reaching NOAA Fisheries’ Southeast Regional Office During Current Phone Outage: SEFHIER, Permits, IFQ, ESA, VMS, Fishing Seasons/Closures

May 20, 2024

FB24-033: Southeast Fishery Bulletin; For more information, see contact information below.


Key Message:

The Southeast Regional Office is experiencing technical difficulties with the phone lines.  We apologize for the inconvenience and ask for your patience as we work through this. 

We are still here to help!  If you need assistance with SEFHIER, Permits, the IFQ program, ESA consultations, VMS, or fishing seasons and closures please follow the information below.

  • SEFHIER: please e-mail ser.electronicreporting@noaa.gov
  • Permits: please e-mail sero.temporary.permits@noaa.gov, or call 727-201-2354, Monday-Friday from 9:00 am to 12:00 pm and 1:00 pm to 4:00 pm Eastern time, excluding federal holidays.
  • IFQ customer service: please e-mail NMFS.SER.CatchShare@noaa.gov, call 727-460-2475, or call 727-215-1159 Monday-Friday from 8:00 am to 4:30 pm Eastern time. 
    • IFQ Pre-landing notifications:  Vessels can make 3-hour notifications through their VMS unit, by logging into their Shareholder Account (IFQ only), or calling the pre-landing customer service line at 321-676-9613, available 24 hours a day. 
    • Reef Fish vessels can make their trip declarations through their VMS unit or by calling 888-219-9228 and selecting option #5, available 24 hours a day. 
  • ESA consultations: please e-mail nmfs.ser.esa.consultations@noaa.gov
  • VMS: please email nmfs.ole.se@noaa.gov, or call 727-314-2862.
  • Fishing seasons and closures: please e-mail sero.temporary.sfd@noaa.gov.

Support staff are standing by to respond to your questions. Thank you for your patience while our team works to rectify this matter as soon as possible.

We will issue another fishery bulletin when our phones are up and running.

Sign Up For Text Message Alerts - Find Out About Immediate Openings and Closures

NOAA's Text Message Alert Program allows you to receive important fishery related alerts via text message (SMS).  Standard message & data rates may apply.  You may opt-out at any time.

Text alerts you may receive include:

  • Immediate fishery openings and closures
  • Any significant changes to fishing regulations that happen quickly

Sign up for one or more of the following groups:

  • Gulf of Mexico Recreational Fisheries Related Alerts
    • Text GULFRECFISH to 888777
  • Gulf of Mexico Commercial Fisheries Related Alerts
    • Text GULFCOMMFISH to 888777
  • South Atlantic Recreational Fisheries Related Alerts
    • Text SATLRECFISH to 888777
  • South Atlantic Commercial Fisheries Related Alerts
    • Text SATLCOMMFISH to 888777
  • Caribbean Fisheries Related Alerts
    • Text CARIBFISH to 888777


Permits Mailbox: The Permits Office in St. Petersburg, Florida, now has a Permits mailbox in the front lobby (263 13th Ave. South, St. Petersburg, FL 33701).  You can now drop off original permits for permit transfers.  Envelopes with information labels will be provided so that your documents can be attached to the correct application.  The mailbox will be checked daily.  For more information contact the Permits Office at (727) 201-2354 or please e-mail sero.temporary.permits@noaa.gov.  The email option is the preferred communication method and does allow for a faster response.

Other contacts:

Media: Allison Garrett, 727-551-5750 

Recreational Fishing Coordinator: Sean Meehan (727) 385-5202

Last updated by Southeast Regional Office on May 23, 2024