The Quality Management and Continuous Improvement Toolbox
The purpose of the Fisheries Information System Program's Quality Management and Continuous Improvement (QM & CI) Toolbox is to share information about quality improvement exercises and tools that we have used in our offices to understand and improve our data, activities, and processes. The toolbox showcases quality improvement tools and experiences in implementing those tools for the improvement of fisheries data management.
The toolbox provides a list of tools and instructional information with specifics on:
- Why use the tool;
- When to use the tool;
- Step-by-step instructions for how to use the tool as well as blank templates or worksheets to get you started;
- Specific examples from NOAA Fisheries where the tool has been implemented, along with a description of why it was helpful and any insights that came from using the tool;
- Subject matter experts (i.e., QM & CI Ambassadors) corresponding to each tool who have background knowledge and can answer specific questions.
The Background-Problem-Solution tool used to help high-level individuals quickly understand and address a problem or issue.
Business Rule Documentation
Business Rule Documentation, also known as the Use Case Tool, translates application business rules into application functions.
Data Flow Diagram
A Data Flow Diagram is used to graphically represent the "flow" of data through an information system, modeling its process aspects.
A flowchart is used to graphically represent a process through the use of specific symbols to denote different types of steps or activities.
Hoshin Kanri is a tool that is used for short, medium and long-term strategic planning and policy deployment.
Project Management and Collaboration Tools
After you've decided on what and how to change or grow, you can use these tools to track and monitor your progress.
Measures and Metrics
Measures and metrics are performance indicator tools that can be quantitative or qualitative and are key to measuring the success of any initiative.
Process Characteristics Sheet and Standard Operating Procedure
The Process Characteristics Sheet and Standard Operating Procedure are developed together to define a process' objectives and inputs along with the routine functions associated with completing that process.
Process Interaction Matrix
The Process Interaction Matrix tool is used to identify the inputs and outputs and relationships of processes in an organization.
Suppliers Inputs Process Outputs and Customers Diagram
A Suppliers Inputs Process Outputs and Customers diagram is a visual tool used to identify all relevant elements of a process improvement project before work begins.
Value Stream Map
Value stream mapping is a method for developing and displaying a clear overview (or map) of the steps in completing any given process and discern opportunities to boost efficiency.